Description du poste
SamBoat is a leading global online boat rental platform, created in 2014 with the ambition to democratize boating.
Inspired by major marketplace models such as Airbnb, SamBoat connects travellers with both private boat owners and professional charter companies, allowing customers to book boats easily, securely and worldwide.
Today, SamBoat operates in 76 countries and offers one of the widest selections of boats for day trips and short rentals.
The platform is available in 9 languages and has already enabled more than 1,000,000 customers to enjoy boating experiences.
Life @ SamBoat
SamBoat is a fast-growing international company with a team of around 70 people, representing more than 15 nationalities.
Our teams are based in Bordeaux, Barcelona, Wiesbaden and Cancún.
Our culture is guided by three principles:
Innovation & Ownership – We encourage initiative, responsibility and continuous improvement.
Share & Learn – We grow together by learning from real situations and from each other.
Intensity & Commitment – We value engagement, reliability and the ability to perform in demanding periods.
SamBoat pays close attention to employee well-being and has been awarded the Happy At Work – Startup label.
Job description
As an Aftersales & Customer Operations Intern, you will be part of a team that plays a critical role in the value chain of SamBoat: securing bookings, protecting revenue, and ensuring customer satisfaction after payment.
You will work on real customer cases, interact daily with international customers and partners, and progressively gain autonomy in handling complex operational situations.
Your responsibilities will include:
Managing customer files from booking confirmation until the end of the rental
Acting as a key point of contact for customers (email & phone) after payment
Coordinating with boat owners and charter partners to ensure smooth departures and stays
Handling booking changes, operational issues, and customer claims
Participating in decision-making on customer solutions (within defined frameworks)
Supporting invoicing, documentation checks and payment follow-ups
Ensuring data accuracy and traceability across internal tools
Contributing to service quality, customer satisfaction and continuous process improvement
This internship is designed to give you exposure to operational decision-making, not just execution.
Profile
We are looking for a motivated and reliable intern who:
Is available for a 4 to 5-month internship FROM JUNE TO OCTOBER
Is studying Tourism, Business, International Trade or a related field
Is fluent in French and English
Speaks at least one additional language among: Spanish, Italian or German
Is organized, structured and able to manage multiple topics simultaneously
Is comfortable communicating with customers and business partners
Is curious, proactive and willing to take responsibility
Is comfortable with digital tools and operational workflows
Bonus: previous experience in tourism, hospitality or customer operations.
Why join us?
Gain hands-on experience in customer operations within an international marketplace
Develop strong skills in communication, prioritization and operational decision-making
Understand how customer experience directly impacts business performance
Work in a fast-paced environment with real responsibilities and learning opportunities
Build a strong foundation for a future role in operations, customer experience or account management
Benefits
Meal vouchers
Team events, aperitifs and boat trips
Free boat licence
Possibility of remote work depending on autonomy and performance
