Description du poste
Company Description
Natixis Corporate & Investment Banking is a leading global financial institution that provides advisory, investment banking, financing, corporate banking and capital markets services to corporations, financial institutions, financial sponsors and sovereign and supranational organizations worldwide.
Our teams of experts in close to 30 countries advise clients on their strategic development, helping them to grow and transform their businesses, and maximize their positive impact.
Natixis CIB is committed to aligning its financing portfolio with a carbon neutrality path by 2050 while helping its clients reduce the environmental impact of their business.
As part of Groupe BPCE, the second largest banking group in France through the Banque Populaire and Caisse d’Epargne retail networks, Natixis CIB benefits from the Group’s financial strength and solid financial ratings (Standard & Poor's: A+, Moody's: A1, Fitch Ratings: A+, R&I: A+).
Job Description
You are joining our Client Relationship Management Strategic team within the Chief Client Office (CCO) department of CIB (Corporate & Investment Bank), which is looking for a CRM Strategic Officer for a 1-year apprenticeship program starting in September 2026.
This team is responsible for capturing, understanding, analyzing, and relaying the Voice of the Client (VOC) by coordinating various expertise areas within the bank to improve client satisfaction.
In collaboration with your tutor, your main responsibilities will include:
Supporting Client Relationship Managers (CRMs) in their daily tasks;
Participating in client interviews (Voice of Client) to measure the experience/perception of Natixis CIB clients and identify/track tangible action plans for improving client satisfaction;
Contributing to the preparation of client feedback analyses: periodic and/or ad-hoc summaries on client segments/categories;
Acting as a support for CRMs managing an asset manager client portfolio, working in close collaboration with Global Markets Sales and Coverage teams, as well as operational functions (KYC, Credit, Legal, Operations, etc.) in the context of developing business with Global Asset Managers;
Being proactive in contributing to the continuous improvement of CRM process digitalization, leveraging Low Code No Code and AI technologies;
Contributing to the preparation of the team's activity reports and KPI monitoring;
Contributing to and supporting, when necessary, the CIB Client Complaints Global Process Owner (GPO) to ensure the proper execution of the overall framework.
#FinanceTransformative
You will be working in an international and inclusive environment that promotes collaboration, with concrete tasks and a real impact.
We will support you throughout your experience with us so that you can learn and develop your skills by working alongside experienced professionals.
You also have the opportunity to get involved in society and causes that matter to you through our corporate foundation.
In addition to an attractive salary calculated based on your training and educational level, you will benefit from a 60% reimbursement of your transportation pass, paid leave, access to the company restaurant, as well as health and welfare coverage.
You will also benefit from profit-sharing and/or participation pro-rata to your time spent.
You may also have access to the works council depending on your time spent with us.
Required Skills/Qualifications/Experience
Student at BAC+5 level, you are pursuing a degree (university, business school, or engineering school) with a specialization in Finance.
You have excellent verbal and written communication skills (analysis and synthesis).
You are serious, rigorous, with initiative, and possess good adaptability skills.
Furthermore, you are proficient in the Office Pack (Word, PPT, Excel) and ideally have knowledge of data analysis and BI.
And last but not least, you are perfectly fluent in English.
For better processing of your application, please indicate on your CV the type of contract (apprenticeship or professionalization) offered by your school, as well as the apprenticeship schedule.
You will be contacted by one of our recruiters before meeting our subject matter experts.
This is an ideal time for an exchange to highlight your personality and your career project.
