Description du poste
Company Description
Natixis Interépargne, leader in responsible corporate savings
We are the salary savings and retirement division of Groupe BPCE, the second largest banking player in France and a universal cooperative bank that finances over 21% of the French economy.
A pioneer in salary and retirement savings in France, we are now a leader in responsible corporate savings.
We are the trusted partner of over 100,000 companies* of all sizes, supporting them in the implementation and management of their salary and retirement savings plans, serving more than 3.7 million French savers*.
Since our inception, innovation has been part of our team's DNA.
We always stay a step ahead, made possible by our complete mastery of our operational and technological model.
Our teams, entirely based in France, ensure performance and quality at the highest level of excellence, to satisfy our corporate clients, their employees, our distributors, and our partners.
Fully committed to our societal role, we support the development of meaningful savings, to generate a positive global impact and foster transitions towards a more sustainable and inclusive world.
We leverage the richness and diversity of the best expertise from Natixis Investment Managers, one of the international leaders in active management.
Thus, we offer efficient, sustainable, and the most recognized salary and retirement savings schemes on the market**.
We are convinced that value sharing is the best solution to align the interests of shareholders, executives, and their employees, in service of the company's performance.
*Natixis Interépargne
- 12/31/2024.
** Natixis Interépargne, on the podium of the Corbeilles Mieux Vivre Votre Argent for 10 years.
Job Description
You join our Business Relations teams, who are looking for a Customer Relations Officer, for an alternation of 2 years from September 2026.
In collaboration with your tutor, your main tasks will be:
Study client contracts to understand the terms and conditions described in them in our internal business tools;
Analyze and integrate data provided by clients for their employee savings processing: participation, profit-sharing, collective payments for their employees;
Manage the relationship with business clients: Responses to requests for information on supported treatments via different channels (emails, website messaging, phone);
Support business customers: Collect, challenge, internally intermediate devices and solutions to respond to customers, respond to requests from salespeople, companies, on specific requests by ensuring quality service;
Participate in the development of presentations either for client visits or during client trips, prepare reports during client work meetings, assist Accounts Managers with specific and strategic files;
Be a source of internal improvement proposals by bringing a positive and innovative outlook;
Analyze possible malfunctions and propose preventive or corrective actions.
#FinanceTransformative
You evolve in an international and inclusive environment, promoting collaboration with concrete missions and a real impact.
We will accompany you throughout your experience with us so that you can learn and develop your skills by working alongside experienced professionals.
You also have the opportunity to commit yourself in favor of society and causes that are dear to your heart through our corporate foundation.
In addition to an attractive salary calculated according to your training and level of education, you benefit from the reimbursement of your transport ticket up to 60%, paid leave, meal vouchers as well as health and welfare coverage.
You also benefit from the profit-sharing and/or participation in proportion to your attendance time.
You can also have access to the works council according to your attendance time.
Required Skills/Qualifications/Experience
Student at the BAC+1 level, you are preparing a diploma (BUT), with a specialization in Marketing Techniques.
You have excellent interpersonal skills, a very good ability to listen, you are rigorous and organized.
You want to put these skills at the service of the client companies' relationship in the daily management of their Salary Savings scheme.
You have a good command of Microsoft office tools, particularly Excel, and know how to adapt to computer tools.
For a better treatment of your application, we thank you for indicating on your resume the type of contract (apprenticeship or professionalization) that your school offers as well as the pace of work-study.
You will be contacted by one of our recruiters before meeting with our business experts.
An ideal moment of exchange to highlight your personality as well as your project.
