Description du poste
*PLATINIUM GROUP* provides organisers of major events _(sports, festivals, etc.) _with a Global Ticketing Solution adapted to their needs, allowing optimised management of attendance and associated revenues.
We offer our interns the opportunity to explore and build their career paths within our organisation.
We support professional growth by allowing them to become proficient in the field they have chosen.
Join us and be part of a forward-thinking organisation where your knowledge contributes to shaping the future of ticketing.
*Internship overview*
The Customer Care Representative intern will respond to customer inquiries regarding event details and services, ensure timely ticket delivery in coordination with logistics, and handle payment-related checks.The role also involves resolving customer complaints to ensure a positive experience.
*Main tasks & responsibilities*
* Responding to routine customer inquiries regarding the sports event’s organization and services _(e.g.
how to purchase tickets on our website, inform about shipping/delivery dates, promotional offers, additional services…)_
* Work closely with the Event Management and Logistic Service to ensure delivery of tickets are done on time
* Conduct checks and validation procedures in order to secure the integrity of payment processes
* Handling and resolving customer complaints _(e.g.
delivery delay or payment issues)_
*Requirements*
* *Perfectly fluency in written and spoken English *
* Proficiency in another language such as Greek and/or German and/or Spanish is a plus
* Clear communication skills
* Genuine interest in working with and helping customers
* Good team player, driven and pro-active
* Strong problem-solving ability _(e.g.
identifying key issues and thinking through alternatives, prioritizing and making things happen)_
* Be able to handle complaints and difficult situations with confidence
* Knowledge in Word, Excel, PowerPoint and Google documents
*Starting date:* April 2026
Job Type: Internship
Contract length: 6 months
Work Location: Hybrid remote in 98000 Monaco
