Description du poste
Within the dynamic Europe Watches & Fine Jewelry division, you are part of the CRM team, attached to the Marketing department.
In a context of double-digit growth, we want to deliver an engaging & memorable client experience.
In this regard, you help elaborating and putting into motion the client strategy plan according to both Europe and markets priorities.
Within this role, you will be working in coordination with many different teams: Watches & Fine Jewelry Europe teams, Watches & Fine Jewelry global division teams, Europe Fashion and F&B CRM teams, IT, Data, Digital & Innovation teams
Votre impact chez CHANEL
You help orchestrating the client communications with markets :
You operationally set up the necessary communication tools: EDM, print, assets in our clienteling tool…You help with the various briefs to the Watches & Fine Jewelry division and Europe Artistic Direction to answer business & markets needsYou participate in building and animating our WFJ CRM community with division and markets
You contribute to improve access to client knowledge through data analysis : Campaign reports, client KPI, ad hoc requests, competition benchmark
You support markets and the division on their need for client data and insights
Ce qui vous motive
You are passionate about client engagement topics and want to understand our W&FJ clientsCurious, you like to try new things in a “test & learn” mindset, within a division open to many opportunitiesAgility and proactivity are key success factor to work on different topics & projects, with different markets & counterparts in a complex matrix environmentYou are at ease with dealing with last minute requests and changes
Ce que vous apporterez
Completing higher education, you have preferably one strong experience in client and / or data analyticsRigorous, you like to analyze complex data to find insights, share & build action plansPragmatic & pro-active, you see solutions when facing a problem or obstacleYou bring your positive mindset and are a strong team playerYou need to be fluent in English, master the pack office, excel in particular
Ce que CHANEL peut vous offrir
You will have a comprehensive overview of client topics, in terms of engagement, data and digital ecosystemYou will gain full understanding of Watches & Fine jewelry specificities, whilst being exposed to CHANEL’s other business divisionsYou will evolve in a dynamic and highly collaborative team, having the possibility to make an impactYou will learn how to deal with a complex environment, in collaboration with a multitude of counterparts
Chez CHANEL, nous nous attachons à créer une culture inclusive qui favorise l'épanouissement et le développement personnel tout en contribuant à la performance collective.
Nous avons la conviction que la singularité de chaque personne contribue à renforcer la diversité, la complémentarité et l'efficacité de nos équipes.
Nous encourageons vivement votre candidature, car nous accordons une grande importance à l'expérience et au potentiel que vous pourriez apporter à la Maison CHANEL.
Paris 8eme
Stage de 6 mois à partir de janvier 2026
